Assurant Solutions in partnership with Allianz have signed an agreement with EE to deliver services for the UK’s largest single book of mobile device insurance customers.

The competitive tendering process for this multi-year agreement, which began at the start of 2012, includes the provision of providing insurance claims assessments, arranging handset repair and replacements, delivery, customer services and consultancy for EE’s mobile phone “Care” services. The programme will be underwritten by Allianz.  All services will be provided across the EE, Orange and T-Mobile consumer brands.

EE has a customer base of over 27 million people, over half of the UK adult population, and two of the brands, Orange and T-Mobile, together now represent the largest single book of mobile phone insurance customers in the UK.

Following a successful partnership with the Orange Care brand we will now also support the newly branded EE products, as well as providing sales development and training to assist retail staff.

Andy Morris, Business Development Director at Assurant Solutions said: “It is a great privilege to be working in partnership with EE and Allianz to provide the next generation of mobile phone insurance, and delighted to be recognised for our expertise in this market. As the largest provider of mobile phone insurance in the UK we understand how central mobile phones have become to our everyday lives and how important it is for us to offer a fast and personalised service to support an EE customer when they need us most.”

Chris Male, Head of Care – Added Value Products at EE said “It is important that we provide a wide range of premium insurance products so that we can ensure our customers are offered the very best service.  EE has developed a strong working relationship with Assurant Solutions and Allianz and we are pleased to build on this partnership and preserve the quality ofour customers’ experience”.

Mike Caidan, Head of Sales, Corporate Partners at Allianz Retail said “This is a significant agreement for Allianz and Assurant Solutions and we’re delighted to extend our existing partnership with Orange to the T-Mobile and EE brands.  This achievement recognises the experience and expertise that Allianz brings to our corporate partners and ensures that we remain at the forefront of underwriting in the mobile phone sector. We look forward to growing our relationship with EE and Assurant Solutions to support quality products and excellent service to the customers of these high profile brands.”